Privacy Policy

Individual Contact Details
We are committed to enhancing your shopping experience on Stovia by using the personal information you share with us responsibly. Here’s how we handle your data:

Collection & Use:
We collect information you provide directly via our website or other interactions. This includes contact details, purchase history, and preferences. We use this information to improve our store, respond to inquiries, customize your shopping experience, and communicate with you.

Credit Card Information:
We do not store credit card details on our servers. All payment transactions are processed through secure, PCI-compliant payment gateways.

Marketing Communications:
By opting in at checkout, you agree to receive promotional emails from Stovia. You can unsubscribe at any time through the link provided in our emails.

Data Sharing:
We value your privacy and never sell or share your information with third parties, except as required to process your transactions and comply with the law.


Refunds & Savings

Coupon Policy:
Stovia accepts coupons and discount codes subject to certain conditions. When utilizing coupons on our website, please be mindful of the following restrictions to ensure a smooth shopping experience:

Coupons must be redeemed within their specified validity period and may require a minimum purchase amount. They are applicable to certain product categories or specific items only, with exclusions potentially including certain brands due to manufacturer restrictions. Some coupons are designated for first-time customers, enhancing the shopping experience for newcomers. Each transaction allows the use of one coupon, preventing the stacking of multiple discounts on a single purchase. Coupons are not combinable with other offers, sales, or discounts, and are non-transferable, meaning they cannot be sold or exchanged for cash. Our promotions only include digital coupons. Additionally, geographical restrictions may apply, making coupons valid only in specified regions. Availability may be limited to a certain number of uses, offered on a first-come, first-served basis. Certain coupons might be exclusive to members of our loyalty program or newsletter subscribers. Regarding returns, the refund value for items purchased with a coupon will correspond to the amount actually paid, not the item’s full price. Lastly, coupons are clarified as being applicable online only, according to the specific terms of each offer. These guidelines are designed to make promotional offers fair and beneficial for all our valued customers. All promotions are subject to our terms and conditions.


14-Day Money-Back Guarantee (Conditions Apply)
We at Stovia Al-Mohtaseb are committed to your satisfaction. If you are not completely happy with your purchase, we offer a 14-day money-back guarantee under the following conditions:

Conditions for Eligibility

1. Product Condition:
The product must be unused, unbroken, and in its original condition, including packaging and accessories.
Any items showing signs of use, damage, or wear will not qualify for a refund.

2. Packaging and Accessories:
The product must be returned in its original packaging with all manuals, accessories, and parts included.
Missing components may result in deductions or disqualification from the refund policy.

3. Proof of Purchase:
A valid receipt, invoice, or proof of purchase must be presented at the time of return.

4. Exclusions:
Custom or personalized items, clearance or liquidation sales, and demo units are excluded from this guarantee.
Perishable goods or consumables such as filters or ingredients are non-refundable.

5. Return Process:
The customer must contact Stovia customer service within 14 days from the date of delivery to initiate the return process.
Returns must be shipped back or dropped off at a Stovia-designated location.

6. Shipping and Handling:
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
Shipping fees are non-refundable.

Important Notes
• Final Inspection:
o All returned items will be inspected by our team upon receipt to ensure compliance
with the above conditions before a refund is issued.
o Refunds will be processed within 5-7 business days after the inspection.

Close your account and delete your data
• To close your account and delete your data permanently, you can click the following link: Close your account and delete your data. (Note: You’ll lose access to any purchased items or wishlist for future purposes if you close your account and delete your data.)
• You can also contact us to request erasure.


Contact Us:
o For any questions or to initiate a return, contact us at [email protected] or contact us by WhatsApp at +966 92 000 4999.